How to Manage Business Services in ScienceLogic

Business services are activities that assist a business but do not produce a tangible commodity. Examples of such services are information technology, accounting and shipping. They also include the services provided by a bank to businesses including lending, investment and treasury management.

Most modern business theorists see a continuum with pure service at one end and a pure commodity good at the other. Most products fall somewhere in between. For example, a restaurant provides a physical good (the food), but also offers services such as ambience and setting the table. A utility, such as water or electricity, delivers a physical good but is often treated like a service because of the way it is delivered.

A key characteristic of service businesses is that they require significant customer involvement. Customers clarify requirements, convey expectations, set service-level agreements and verify quality of service. This increases the risk that operational processes will be compromised by human error or changes in customer needs. It also creates new challenges for service managers who must find ways to manage these new relationships.

To help you manage your Business Services, ScienceLogic offers the following default dashboards pictured below. You can use these dashboards or create your own. Each Business Services page displays a list of the business, IT and device services that are monitored, as well as basic info and the health, availability and risk values for each service. You can mark a service as favorite by clicking the star icon. Favorite services are displayed first on the Business Services page and are included in the default multi-sort function.